Complaints
If something has gone wrong, tell us. Someone who was not involved will look into it.
Last updated 2 November 2026.
How to complain
By email to [email protected], by phone on 01925 943950, or in writing to The Advice Room Limited, Unit 7 Olympic Park, Olympic Way, Warrington WA2 0YL. Tell us what happened and what you’d like us to do.
What happens next
We’ll confirm we have your complaint within three working days, and give you our full answer within four weeks. If we need longer, we’ll tell you why and when to expect it.
If you are not satisfied
Buying a property is not covered by the Financial Ombudsman Service. If you are unhappy with our answer, you can take independent legal advice about what else you can do.
If your complaint is about how we have used your personal information, you can also go to the Information Commissioner’s Office, as our privacy policy explains.